The cost of an international return will be at the buyers expense.
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Chi Chi London reserve the right to decline a refund or exchange where a postage receipt cannot be presented to us upon request.
If the item(s) you have received was delivered late, incorrect or faulty please email us immediately at: Any orders which are returned to us where store credit and card payment have been used, we will refund all store credit back to your Chi Chi London account first.Any items returned outside of our return policy without prior agreement will be returned to the sender at an additional cost.Please note that if the tags are removed from the item, we will not be able to refund or exchange. The returns note that was received from us must also be included within your return package. Your items must be returned in the original packaging with all tags attached and in an unworn condition.If you would like to track your return you may enter the tracking number from your return receipt on the relevant tracking site (Royal Mail or ASDA ToYou) to determine the date of delivery back to us. Any other method of return will be at your own expense and responsibility. Please note this excludes previously exchanged orders.
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By using the returns label attached to our delivery note, you are able to return the item(s) free of charge. Take your parcel to any post office or ASDA counter that accepts returns and obtain a proof of postage.Once we have received your returned item(s), please allow 14 days from the date your return is delivered to us for your refund to be issued and for the funds to reach your bank account. UK returns can take between 2-7 working days to be returned to us from the point you dropped them off. Enclose your returns form within your parcel, peel off your selected returns label (Royal Mail or ASDA ToYou) and attach it to the front of your parcel.On your returns form (included in your parcel), tick either refund or exchange and select one of the reason codes against the relevant item.UK returns or exchange in 3 simple steps: You will be notified via email as soon as your refund has been processed. Please allow up to 14 days for your refund to be processed from date of receipt to our head office. Your item(s) should be returned in its original packaging where possible. Please note that all items must be returned with tags in place and unworn as new. Refunds will be credited via the original payment method. We currently offer exchanges for UK customers only. Cato stores are not able to return finds to PayPal accounts for puchases made at .įor more information about returns, click here.All customers have 28 days from the date of delivery to return any unwanted items back to us for a refund. Merchandise purchased online using a PayPal account and returned to Cato stores with an original receipt will be issued a Cato gift card in the amount of the purchase price. Exchanges cannot be processed by and can only be made, subject to availability, by visiting one of our retail locations or by returning your current item to and reordering the new item of your choice. Items purchased at our retail store locations must be returned to a Cato store. Washed or worn merchandise cannot be returned or exchanged unless defective. Items must be unworn and have price tickets attached. With an original receipt (your packing slip/invoice), we will honor a refund in the original form of payment within 60 days of purchase. We will gladly accept returns of online purchases to or you may return online purchases at any one of our Cato store locations and a sales associate will be happy to assist you. If you are not satisfied, you may return your item(s) for a refund of the purchase price. We hope you love what your order from us and want you to be fully satisfied with every item you purchase. Additional $14.95 for shipping to Alaska or Hawaii. We also offer a convenient Ship to Store option at no charge (allow up to 15 business days). Need it faster? Choose our expedited, 2-3 business day shipping for $15.95. We offer a $6.95 every day flat rate for standard shipping in the continental United States (with the exception of California).
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